Minicraft Model Kits Customer Service Policy
Effective July 1, 2014 Minicraft Models will no longer support parts for discontinued kits.
Minicraft Models warrants our product for a reasonable amount of time after production. A good reference of the production date is the copyright date located on the side panel of your box.
Please inspect your kit upon purchase, if you feel your kit is defective, please return it to the place of purchase for an exchange.
Decals are not covered by warranty. We try to make extra decals available for purchase.
Our service policy requires the submission of the package UPC code and original sales receipt from a retail store as proof of purchase for all parts requests. We may request the return of any defective parts or incorrect parts provided at your expense for review.
If the original sales receipt and/or original UPC code are not available, Minicraft, at our discretion, may support the product by making parts available, but will require payment of shipping and handling charges and will advise.
Kits purchased thru auction websites, outlet stores, independent sellers, etc. are not covered by any warranty.
In the event parts are lost or broken during the assembly process, Minicraft Models will try to make available the part, depending on availability, at a modest charge plus any necessary shipping charges.
Goods purchased outside the United States should be returned to the place of purchase for an exchange or refund.
All parts and decals are considered Final Sale; exchanges/returns/refunds will not be accepted on these items.
We will no longer supply individual parts or parts for special purposes including “scratch building” projects
All parts orders will be charged at full retail value in the event such a purchase is deemed necessary.
We thank you for your purchase of Minicraft Model Kits and look forward to serving you in the future. Should you have any questions, you may contact us at via email at: email@example.com or call Minicraft Models at 847-429-9676.
Please have kit number and part number information available.
Please include your name and address in your email.